Renewing my Indian passport - Part 1

My Indian passport is going to expire in a few months, so I decided to renew it.. Since I am in Florida the assigned consulate for me is the one in Houston.. I mailed my passport and required documents (via UPS overnight).  Next day I thought I will just call them and check if they had received my passport (its my dear passport).... The phone kept ringing nobody is taking the call, I thought they might be getting lot of calls, its desis... you kidding me (I was kidding). They even have a specific time for passport inquiry, 2PM to 4PM CST. I called the next day also, rechecked the number in our consulate's website, no response on the other end of phone line, it just keep ringing... It went like that for couple of days... I was thinking its only couple days to wait more, afterall the Houston consulate website says they will send the new passport in 5 days.... 

I just googled about Houston consulate service, moment of truth, people who have experienced Houston consulate says its ridiculous and frustrating... Nobody picks up the call, the staff had told not to answer the phone, wonder why they have a phone line there and publish the number under "Contact Us"...  In may forums I found people's frustrations... I learned that it will take 1-2 months to process the renewal and the website is misleading by saying 5 days... Nobody replies any e-mails, phone voice mail box is always full etc.... When you go in person, the staff is very rude and intimidating... Anyway I am waiting for my renewed passport and my dear old passport... Btw I send a mail to the Indian ministry of external affairs, who knows what...

Nonetheless, Indian consulate service is way better than how US consulate in Chennai treat people...

I'll update..